Step 1: Check for the Invitation Email Search your inbox for an invitation email from CamWise. This contains a direct link to set your password and activate your account. If you cannot find this email, move to Step 2.

Step 2: Use the "Forgot Password" Feature Go to the login page and enter the email address the association has on file for you. Click "Forgot Password?" The system will automatically send you a reset link if that email matches our records.

Step 3: Verification (If you aren't sure which email we have) If the "Forgot Password" tool does not recognize your email, we may have an outdated address on file. Please send an email to spccaaccounting@camwiseam.com with the following details so we can update your record:

• Full Name

• Business Name

• Unit Number

• Current Email Address

• Subject Line: Request to confirm email on file for portal access

Note: In your email, please specify that you are trying to confirm which email is on file; our team will review your request and get back to you.

Step 4: Technical Troubleshooting If you are certain your email is correct but you still cannot log in after trying the steps above, please click the "Can't log in?" button located directly on our Sunrise Professional Center website. A CamWise support representative will review your technical issue and get back to you shortly.

Pro-Tips for Owners:

• Check Spam: Automated password resets often land in Junk or Spam folders.

• Accuracy Matters: When emailing accounting, please ensure the Business Name matches the one registered to the unit to speed up the verification process.

If you are having trouble accessing your account, please follow these troubleshooting steps to identify the issue and restore your access:

• Try the "Forgot Password" Tool Most login issues are resolved by resetting your credentials. Go to the login screen and enter the email address we have on file for your unit, then click "Forgot Password?" A reset link will be sent to you automatically. Be sure to check your spam or junk folder if the email doesn't arrive within a few minutes.

• Verify the Email Address on File If the system does not recognize your email, we may have an outdated address in our records. To confirm or update your contact information, please email spccaaccounting@camwiseam.com with the following details:

  • Your Full Name and Registered Business Name.

  • Your Unit Number.

  • The Email Address you wish to use for portal access.

  • Mention that you are trying to confirm your email on file so our team can verify your identity and update the system.

• Technical Support Assistance If you are certain your email is correct but you are still unable to log in (due to a technical error or site issue), please click the "Can't log in?" button located on the Sunrise Professional Center website. This will alert a CamWise support representative, who will investigate the technical glitch and contact you directly with a solution.

• For First-Time Users If you have never logged in before, look for an initial "Welcome" or "Activation" email from CamWise. This contains a unique link to set up your account for the first time.

Making a payment is simple and secure through the CamWise portal. Follow these steps to manage your association dues and view your financial history:

• Log In to the Portal Access the portal using your verified email and password. Once on your dashboard, navigate to the "Payments" or "Financials" tab.

• Select Your Payment Method You have two primary options for electronic payments:

  • ACH (eCheck): Connect your bank account using your routing and account numbers. This is recommended way to pay.

  • Credit or Debit Card: Enter your card details for a quick, secure transaction (please note that standard processing fees apply and details are provided in the payment section).

• Choose Between One-Time or Recurring Payments

  • One-Time Payment: Manually pay your current balance at your convenience.

  • Auto-Pay: Set up recurring payments to ensure your dues are always paid on time, helping you avoid potential late fees or violations.

• View Your Ledger and History If you want to verify your balance before paying, click on "Account Ledger" to see a full line-by-line history of your assessments, previous payments, and current standing.

• Need Help? If your balance appears incorrect or you experience an issue during the checkout process, please contact spccaaccounting@camwiseam.com with your unit number and business name so our accounting team can assist you.

To ensure efficiency and security within our 48-unit complex, CamWise offers several convenient ways to manage your association dues. We prioritize electronic options to ensure payments are tracked accurately and reflected on your ledger immediately.

• ACH / eCheck (Recommended) Pay directly from your bank account using your routing and account numbers through the portal. This is the preferred method for most of our business owners as it is secure and carries the lowest processing overhead.

• Credit or Debit Cards We accept all major credit and debit cards through the secure portal. This is an excellent option for immediate processing, though please be aware that the payment processor may apply a standard convenience fee at checkout.

• Automatic Payments (Auto-Pay) Within the portal, you can set up recurring ACH or card payments. This ensures your account remains in good standing automatically, protecting your business from late fees.

• Physical Checks While we encourage digital payments for faster processing and real-time receipts, you may still mail a physical check. Please make checks payable to Sunrise Professional Center and ensure your Unit Number and Business Name are clearly written in the memo line.
  Please mail checks to:

CamWise Association Management 

770 SE Indian St

#1016

Stuart, FL 34997

CamWise Association Management

770 SE Indian St

#1016

Stuart, FL 34997

**The check itself must be made payable to "The Sunrise Professional Center Condominium Association, Inc."

Setting up Auto-Pay is the most efficient way to ensure your association dues are paid on time every month. By automating your payments through CamWise, you eliminate the risk of late fees and ensure your business remains in good standing.

Follow these steps to enable automatic payments:

• Log In to the Portal Access your account via the Owner & Tenant Portal using your registered email and password.

• Navigate to the Payments Tab Once on your dashboard, click on the "Payments" menu and select "Payment Settings" or "Set Up Auto-Pay."

• Select Your Payment Method Choose your preferred method for the recurring transaction:

  • Bank Account (ACH/eCheck): Enter your routing and account numbers (recommended for the lowest fees).

  • Credit/Debit Card: Enter your card details (standard processing fees apply).

• Configure Your Payment Amount You can choose to pay the "Full Balance" each month (which ensures any special assessments or increases are covered) or a "Fixed Amount." * Save and Confirm Review your start date and click "Save Auto-Pay." You should receive a confirmation email from the system once it is successfully scheduled.

Important Note: If you previously had a manual payment scheduled, please ensure it is canceled to avoid duplicate charges for the same month.

If you need to update your banking information, change your payment date, or stop recurring payments entirely, you can do so at any time through the CamWise portal.

Follow these steps to manage or cancel your automatic payments:

• Log In to the Portal Access your account via the Owner & Tenant Portal.

• Go to the Payments Section Select the "Payments" tab from the main menu and click on "Scheduled Payments" or "Auto-Pay Settings."

• Locate Your Active Schedule You will see your current recurring payment listed. To stop the payments, click the "Cancel" or "Delete" button next to that specific schedule.

• Confirm the Cancellation The system will ask you to confirm that you want to stop all future automatic withdrawals. Once confirmed, you should receive an email notification for your records.

• To Update Information If you are simply switching bank accounts or cards, it is best to Delete the old schedule first and then follow the "Set Up Auto-Pay" steps to create a new one with your updated details.

Pro-Tip: To avoid unintended late fees, please ensure you cancel or modify your Auto-Pay at least 24–48 hours before your next scheduled payment date. If you cancel after a payment has already begun processing, the current month's transaction may still complete.

At CamWise Association Management, we prioritize the security and integrity of your financial data. To provide a seamless and highly secure payment experience, our portal utilizes an intricate backend processing system. This system ensures that funds are transferred safely from your account to the association’s bank account using top-tier encryption and fraud protection.

To maintain this secure infrastructure, a convenience fee is charged for each transaction. This is a common practice for professional business complexes to account for the specialized technology and labor involved in processing secure digital payments.

Fee Schedule

• ACH / eCheck: $2.50 flat fee per transaction.

• Credit & Debit Cards: 2.99% convenience fee plus a flat $5.00 processing fee.

Important Note on Debit Cards

Please be aware that the payment processor treats Debit Cards exactly the same as Credit Cards, meaning they carry the higher percentage-based fee and the flat processing fee.

Pro-Tip to Save Money: To avoid the higher costs associated with cards, we strongly advise against using your physical Debit Card. Instead, use the Routing and Account numbers linked to that same bank account to perform an eCheck (ACH) transaction. This allows you to pay for a low flat fee of $2.50 rather than the 2.99% + $5.00 card fee.

If you experience any technical difficulties while navigating the Owner & Tenant Portal or managing your account, our support team is ready to assist.

• The Most Efficient Way to Reach Us For the fastest resolution, please contact us via email at spccaaccounting@camwiseam.com.

• Why Email is Faster than Calling While we understand the urge to call, emailing is the superior method for technical support for several reasons:

  • Automatic Record-Keeping: Emailing creates a time-stamped record of your request. This protects your business by documenting exactly when you reached out regarding an issue.

  • Prioritization: Our system tracks these records to maximize turnaround time, ensuring your technical hurdles are addressed in the order they are received.

  • Detail Accuracy: You can provide specific details, such as error messages or screenshots, which allow our technicians to diagnose and fix the problem much quicker than we can over the phone.

• What to Include in Your Support Email To help us resolve your issue on the first attempt, please include:

  • Your Full Name and Business Name.

  • Your Unit Number.

  • A brief description of the technical issue you are experiencing.

Note: Our goal is to keep our professional ecosystem running smoothly. By using the email support system, you help us maintain an organized and rapid response for all 48 units in the complex.

In accordance with Florida’s transparency requirements, all official records for the 48-unit Sunrise Professional Center are stored securely within the Resident Center portal.

Follow these specific steps to locate your documents:

1. Log In: Access your account at the Resident Center login page provided by CamWise.

2. Locate "Files" in the Menu: On the left-hand navigation sidebar (or the "More" menu on mobile), click on the Files tab.

3. Select "Association Files": Buildium categorizes documents into two areas. Select Association Files to view documents that apply to the entire complex (rather than just your specific unit).

4. Browse the Folders: You will see organized folders containing:

   • Governing Documents: Your Declaration, Bylaws, and Rules.

   • Meeting Minutes: Records of Board and Member meetings.

   • Financials: Budgets and financial statements.

   • Insurance: The association’s master policy information.

5. View or Download: Click the document name to open it. You can use the Download icon to save a copy to your computer for your business records.

Can't find a specific file? If a required document is not appearing in your Association Files folder, please email spccaaccounting@camwiseam.com. This creates a formal record of your request, allowing our team to maximize turnaround time and ensure compliance with official records requests.

In the Resident Center, "Requests" are the primary way to communicate specific needs to the CamWise management team. Using this feature ensures your request is logged, tracked, and assigned a ticket number for accountability.

FAQ: How do I submit a maintenance or administrative request?

To ensure we maximize turnaround time and maintain a digital paper trail for your business records, please follow these steps:

1. Log In: Sign in to the Resident Center portal.

2. Navigate to "Requests": Click on the Requests tab located in the left-hand navigation menu (on mobile, this is often found under the "Plus" icon or the "More" menu).

3. Choose "Create Request": Click the button to start a new ticket.

4. Select the Request Type: * Maintenance Request: For issues regarding the common areas, landscaping, or exterior of your unit.

   • General Inquiry: For questions regarding your account, governing documents, or general association matters.

5. Provide Details & Photos: * Enter a clear subject line (e.g., "Irrigation leak near Unit 10").

   • Describe the issue in detail.

   • Pro-Tip: Use the "Attach Files" option to upload a photo of the issue. This is the fastest way to help our team diagnose the problem and dispatch the right vendor.

6. Submit and Track: Once submitted, you can return to the Requests tab at any time to see the status of your ticket, view updates from CamWise, or add further comments.

Why use the Portal instead of calling?

• Time-Stamped Records: You have proof of exactly when the request was made.

• Direct Communication: You can message the team directly within the request, keeping all communication in one place.

• Faster Processing: Portal requests are automatically routed to the correct department, which is significantly quicker than leaving a voicemail.

Technical Note: If the "Requests" tab is not appearing for you or you encounter an error, please email spccaaccounting@camwiseam.com with your business name and unit number so we can verify your account permissions.

In the Resident Center, staying informed about board meetings, landscaping schedules, or community updates is straightforward. Information is divided between the Home dashboard for quick updates and the Announcements or Calendar tabs for deeper details.

FAQ: How do I see upcoming events and announcements?

To stay updated on the latest happenings at the Sunrise Professional Center, follow these steps:

• Check the "Home" Dashboard When you first log in, your Home screen provides a "Snapshot" of the community. Any recent announcements or the very next upcoming event will typically be highlighted here for your immediate attention.

• Viewing Announcements

  1. Click on the Announcements tab in the left-hand navigation menu.

  2. Here, you will find a chronological list of all official communications from the Board or CamWise.

  3. Click on any headline to read the full message. This is where we post important notices regarding building maintenance, policy changes, or community vigor.

• Accessing the Community Calendar

  1. Select the Calendar tab from the menu.

  2. The calendar displays scheduled events such as:

     • Board of Directors Meetings.

     • Annual Member Meetings.

     • Scheduled common area maintenance (e.g., major landscaping or pressure washing).

  3. Click on an event to see specific details, such as the meeting time, location, or a link to join via video conference (if applicable).

Maximize Your Awareness

• Enable Notifications: We highly recommend downloading the Resident Center mobile app and enabling push notifications. This ensures that if a time-sensitive announcement is made (such as an emergency water shut-off or a meeting time change), you receive the alert instantly on your phone.

• Email Sync: Ensure the email on file with spccaaccounting@camwiseam.com is one you check regularly, as the system automatically echoes portal announcements to your inbox.

Note: Meeting agendas are typically posted at least 48 hours in advance. You can find these either attached to the Calendar event itself or located in the Files > Association Files folder.